Frequently Asked Questions
Frequently Asked Questions WCRT5 Congress
WELCOME TO PORTO
Porto is one of the most ancient European cities with a history that goes back to the 4th century. Porto was settled and developed on the northern bank of the beautiful Douro River. The historical centre and unique landscape of Porto combines nature with the urban structure in a harmony that presents a frame of rare beauty. The city was classified as World Heritage by UNESCO in 1996.
When discovering Porto, you will find many surprises. Besides its welcoming and conservative environment, Porto is also contemporary and artistic. This is shown not only in the streets, architecture, monuments and museums but also in the terraces, restaurants and leisure and shopping areas.
Visit Porto Tourism Official Portal - http://www.visitporto.travel
Here you will find some basic data on Porto as well as information on various public and private services available.
The city of Porto, known as Cidade Invicta (invincible city), is the second largest in Portugal, the capital of the Porto district and of the country's northern region.
- Location: Southwest of Europe, bordered by the Atlantic Ocean, Portugal's north coast.
- GPS: Lat 41.154876, log -8.609848
- Climate: maritime temperate, with no extreme temperatures.
- Airport: Dr. Francisco Sá Carneiro, 11 km away from the city centre.
- Area: 45km2.
- Geographical areas: in the Tourism Portal the city is divided into the following geographical areas, to better identify the location of the tourism resources:
- Historical Centre
- Outside Porto
- Marginal Ribeirinha
- Further Porto areas
- Population: about 260 000 inhabitants.
- Official language: Portuguese (English is spoken by most of the population and service providers).
- Time zone: GMT / UTC + 1 hour in summer.
- Currency: € (Euro).
- Exchange: money can be exchanged in banks, exchange offices and machines.
- VAT Refund: Visitors from countries outside the EU may obtain a refund of VAT (Value Added Tax) on goods purchased in Portugal and carried as personal luggage. Only individuals can have access to this refund.
On buying, you must request a statement at the store, showing in detail the amount paid, the goods purchased and the amount that can be refunded. You may get your refund in cash at major European airports or major European cities centers, or through your credit card or international check, provided that the goods have been previously shown to customs.
Further information on the refund of VAT at:
- Telephone access code: Portugal + 351, Porto 22.
- Telecommunications: telephone connections are accessible from public telephone boxes, to be paid with coins or phone card on sale at the Portugal Telecom shops, post offices, stationeries and other locations duly identified. To call abroad from Portugal, dial 00, followed by the country code, city code and number you want.
- Local holiday and city's festivity: 24 June (São João).
- Essential telephone contacts:
- Emergency: 112
- Tourism Police: +351 222 081 833
- Dr. Francisco Sá Carneiro Airport: +351 229 432 400
- Tourism Office: +351 223 393 472
- Opening hours:
- Banks: Monday to Friday - 08h30/15h00
- Street commerce: : Monday to Friday - 09:00 or 10:00/19:00.Some shops open on Saturday all day
- Shopping Centres: Daily - 10:00/24:00
- Restaurants: Lunch - 12:00/15:00, Dinner 19:00/22:00
- Pharmacies: Monday to Friday - 09:00/19:00> 09:00/13:00 Saturday. Rotas for 24 hour pharmacy service displayed at all pharmacies.
- Most museums in the city are closed on Monday. If you want to visit a museum on this day, make sure it is open.
- Parking: paid parking in the city centre.
- Tips: Not included in final price. Tips are optional.
- Electricity: 230/400 volt with a frequency of 50 hertz. Electrical outlets in accordance with European standards.
- Passports and Visas: Citizens of the European Union, Andorra, Bulgaria, Cyprus, Iceland, Liechtenstein, Norway, Romania and Switzerland need only an identity card to enter Portugal.
In addition to their identity card, minors must also present authorization from their parents to travel.
For visits of less than 90 days, a passport valid for at least three months after the end of their stay is necessary for visitors from Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Brunei, Canada, Chile, Costa Rica, Croatia, El Salvador, Guatemala, Honduras, Israel, Japan, Macedonia, Malaysia, Mauritius, Mexico, Monaco, Montenegro, New Zealand, Nicaragua, Panama, Paraguay, Saint Kitts and Nevis, San Marino, Serbia, Seychelles, Singapore, South Korea, United States, Uruguay, Vatican, Venezuela and Special Administrative Regions of the People's Republic of China in Hong Kong and Macao.
Citizens from countries not mentioned above need a visa to enter Portugal, which may be requested at the Portuguese Embassy or Consulate of their country for stays of up to 90 days.
Under the terms of the Convention Implementing the Schengen Agreement, flights between Schengen states are considered to be internal flights and passengers do not need to obtain another visa.
- People with physical, auditory and visual disabilities: the resources identified as having facilities or services suitable for people with physical, auditory and visual disabilities are clearly marked in the Tourism Portal. Many public transportation vehicles are now accessible to people with physical disabilities.
- Proof of purchase: every time you make a purchase of a product or service you should ask for proof of purchase (invoice/receipt).
- Complaints Book: all suppliers and service providers are required to hold a Complaints Book and make it available to users when requested. When the complaints book is not immediately made available to the user, he may require the presence of police authority to solve this difficulty.
The claim is made by filling in the complaint (Complaints Book), in which the client describes clearly and completely the facts that motivate it and indicates elements relating to his identification.
After filling in the complaint, the supplier of the goods / services provider is required to submit it to the monitor market authority or regulator in the sector, within five working days and hand the duplicate of the claim to the claimer, keeping the triplicate, which is part of the complaints book and cannot be removed.
The user can also send the duplicate of the complaint to the monitor or the relevant market sector regulator, indicated on the sign posted at the establishment.